Privacy Policy

Privacy Policy

Here you will find what is and is not done with your personal data on this website.

This policy sets out how the personal information of everyone who interacts with Lost And Found hotels through this website will be processed and protected. Please read all sections of the Legal Notice, the cookie policy and this privacy policy before using this website.

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Spanish Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights, KOMUNIKA PORDO DE SERVICIOS SL informs you that, by accepting this Privacy Policy, you give your express, informed, free and unequivocal consent for the data you provide, to which the security, technical and organisational measures required by current legislation are applied, to be processed by KOMUNIKA PORDO DE SERVICIOS SL as data controller.

 

WHO IS RESPONSIBLE FOR THIS WEBSITE?

  Controller: KOMUNIKA PORDO DE SERVICIOS SL

  Trade name:  Lost And Found hotels

  Tax ID (NIF/CIF): B84967736

  Address: Pere Puig, 6 bajos 1º 08760 Martorell, Spain

  Email: [email protected]

  Activity: 849 – Other business services n.e.c.

  Contact details of the controller or representative, and of the data protection officer: Alejandro,  [email protected]

  Registered in the Commercial Registry:  Commercial Registry of Madrid, Volume 23,839, Folio 79, Section 8, Sheet M-427912

 

WHAT PERSONAL DATA IS COLLECTED ON THIS WEBSITE?

For the purposes set out in this Privacy Policy, Lost And Found hotels collects and processes the personal data detailed below, which will depend on the different products or services you request on this website:

Identification data: first name, surname.

Contact data: postal address, email, mobile phone number.

Contractual data: data on contractual transactions, ID number, products and services purchased, financial transactions, payment data.

Browsing data: IP address, device type and identification, browser type, domain through which you access the website, browsing data, activity on the website.

 

ON WHAT LEGAL BASIS IS THIS DATA PROCESSED?

We process your personal data on the following legal bases:

  •         The performance of a contract with Lost And Found hotels, for contracting services, publishing listings and managing the services requested.

 

  •         The consent of the user regarding contact, subscription to content and the sending of commercial communications by email, cookies or messaging systems.

 

  •         The legitimate interest of the controller in protecting users of the Lost And Found hotels website from abuse and fraud in the use of our services.

 

FOR WHAT PURPOSES WILL WE PROCESS YOUR DATA?

There are different forms on this website; for each of them, the information collected will be used as follows: 

Contact form: There is also a contact form for enquiries, suggestions or professional contact. In this case the email address will be used to reply to them and to send the information the user requests through the website.

Registration form: In this case we request the following personal data: Name, Email, so that you can create an account in our system and access its features.

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RETENTION PERIOD OF PERSONAL DATA

Customer data: The retention period of personal data will vary depending on the service contracted by the Customer. In any case, it will be the minimum necessary and may be kept for up to:

 

– 4 years: Law on Infringements and Penalties in the Social Order (obligations regarding affiliation, registration, deregistration, contributions, payment of wages, etc.); Arts. 66 et seq. of the General Tax Law (accounting books, etc.).

 

–   5 years: Art. 1964 of the Civil Code (personal actions without a special term).

 

–   6 years: Art. 30 of the Commercial Code (accounting books, invoices, etc.).

 

– 10 years: Art. 25 of the Law on the Prevention of Money Laundering and Terrorist Financing.

 

Subscriber data: From the moment the user subscribes until they unsubscribe.

 

Prospective customer data: the data will in any case be kept for the duration of the commercial relationship established and, once it has ended, for two years, unless the user requests its erasure earlier.

 

WHAT ARE YOUR RIGHTS REGARDING THE USE OF YOUR DATA?

Anyone has the right to obtain confirmation as to whether or not Lost And Found hotels is processing personal data concerning them.

Data subjects have the right to:

  •         Request access to the personal data concerning them.
  •         Request its rectification or erasure.
  •         Request its cancellation.
  •         Request the restriction of its processing.
  •         Object to the processing.
  •         Request data portability.

 

If you have given your consent for a specific purpose, you have the right to withdraw it at any time, without affecting the lawfulness of the processing based on consent prior to its withdrawal.

If you feel your rights regarding the protection of your personal data have been infringed, especially when you have not obtained satisfaction in exercising your rights, you may lodge a complaint with the competent Data Protection Supervisory Authority through its website: https://www.aepd.es/es

To exercise these rights, you may write to [email protected].

 

There is a form for exercising your rights; you can request it by email or, if you prefer, you can use those provided by the Spanish Data Protection Agency or third parties.

These forms must be signed electronically or accompanied by a photocopy of your ID document.

If someone represents you, they must attach a copy of your ID document, or it must be signed with your electronic signature.

The forms may be submitted in person, sent by post or by email to the controller's address given at the beginning of this text.

 

NOTIFICATION AND DECLARATION OF BREACHES

Security notification and declaration of breaches

At KOMUNIKA PORDO DE SERVICIOS SL we take security measures appropriate to the level of risk to protect personal information against loss, misuse and unauthorised access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the personal information; however, if KOMUNIKA PORDO DE SERVICIOS SL determines that your service data has been misappropriated (including by an employee of KOMUNIKA PORDO DE SERVICIOS SL), exposed by a security breach or improperly acquired by a third party, KOMUNIKA PORDO DE SERVICIOS SL will inform you immediately of such security breach, misappropriation or improper acquisition.

 

TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

Many of the tools used on this website to manage data are contracted from third parties. In order to provide services strictly necessary for the development of its activity, KOMUNIKA PORDO DE SERVICIOS SL shares data with the following providers under their respective privacy terms:

External service providers (for example, payment processing, order processing, analytics, marketing campaign management, website management, email distribution and other similar service providers) so that they can perform business functions on behalf of KOMUNIKA PORDO DE SERVICIOS SL.

The web development and maintenance company, or the hosting company, may occasionally have access to this website. They have signed a service agreement that obliges them to maintain the same level of privacy applied to the processing carried out on this website.

Any international data transfer arising from the use of tools or service providers will adhere to the Privacy Shield framework, which guarantees that American software companies comply with European data protection policies regarding privacy, secrecy and data security.

Specifically, this website uses the following tools:

  •         Email marketing tool:
  •         Invoicing tool:
  •         Analytics tools
  •         Online chat tool:

 

DATA SECRECY AND SECURITY

lostandfoundhotels.com undertakes to use and process the user's personal data respecting its confidentiality and in accordance with its purpose, and to comply with its obligation to store it and take all measures to prevent its alteration, loss, unauthorised processing or access, in accordance with current data protection legislation.

(This website includes an SSL certificate. This is a security protocol that ensures your data travels completely and securely; that is, the transmission of data between a server and the web user, and vice versa, is fully encrypted.)

lostandfoundhotels.com cannot guarantee the absolute impregnability of the Internet nor, therefore, the violation of data through fraudulent access to it by third parties.

With respect to the confidentiality of processing, KOMUNIKA PORDO DE SERVICIOS SL will ensure that anyone authorised by KOMUNIKA PORDO DE SERVICIOS SL to process customer data (including its staff, collaborators and providers) is under an appropriate obligation of confidentiality (whether a contractual or legal duty).

When a security incident occurs, upon becoming aware of it KOMUNIKA PORDO DE SERVICIOS SL shall notify the Customer without undue delay and shall provide timely information related to the Security Incident as it becomes known, or when reasonably requested by the customer.

 

ACCURACY AND TRUTHFULNESS OF DATA

As a user, you are solely responsible for the truthfulness and accuracy of the data you send to lostandfoundhotels.com, releasing KOMUNIKA PORDO DE SERVICIOS SL (Lost And Found hotels) from any liability in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep it duly updated. The user agrees to provide complete and correct information in the contact or subscription form.

 

REVOCABILITY

The consent given, both for the processing and for the transfer of data subjects' data, may be revoked at any time by notifying KOMUNIKA PORDO DE SERVICIOS SL (Lost And Found hotels) under the terms established in this Policy for the exercise of ARCO rights. Such revocation shall in no case have retroactive effect.

 

CHANGES TO THE PRIVACY POLICY

KOMUNIKA PORDO DE SERVICIOS SL reserves the right to modify this policy to adapt it to new legislation or case law, as well as to industry practices. In such cases, the changes introduced will be announced on this page with reasonable notice before they are implemented.