Lost items at hotels and other establishments
Recover what you left behind during your trip
Tell us what you forgot and where. We will contact the hotel, campsite, rental company, restaurant or other establishment to check whether it has been found and organise its return.
We can coordinate returns from many countries to a wide variety of destinations. Availability depends on the route and the characteristics of the item.
For guests
How to recover an item left behind at a hotel
Fill in the form even if the hotel has not yet confirmed the find. The establishment searches for the item and keeps it in custody; Lost And Found Hotels contacts them and coordinates the return once they confirm it has been found.
Tell us what you forgot
Tell us the accommodation, the dates of your stay, the room if you know it, and an accurate description of the item.
We check with the establishment
We contact the hotel. Its staff checks whether the item has been located and confirms the result.
You choose the return
If the item turns up, you receive a link to verify the address and compare the available transport alternatives.
We coordinate collection
Once you have chosen and paid for the service, we coordinate collection by the carrier and provide you with shipment tracking.
Domestic and international returns
From the establishment to your chosen destination
We work with different carriers to organise returns from hotels and other establishments. The specific alternatives are calculated according to origin, destination, weight, dimensions, urgency and the characteristics of the contents.
Weekends and public holidays
Couriers usually do not collect or deliver on Saturdays, Sundays or public holidays. If the item is not urgent, it is usually safer to send it to your usual home address than to have the parcel chase you along your route.
Essential documents
Passports and documents needed to continue your journey require a different assessment. It is best to choose the most suitable option in terms of timing, coverage and reliability; the most expensive alternative is not always the best.
Before transport
Some items need a special check
Perfumes, aerosols, batteries, medicines, electronic devices, food, money, jewellery or certain documents may be subject to restrictions or may not be accepted on all routes and services.
- Custody and confirmation of the find are the responsibility of the establishment.
- Lost And Found Hotels coordinates the process once the establishment identifies the item.
- The options shown depend on the contents, the origin and the destination.
- The guest chooses and pays for the selected transport alternative.
For establishments
Manage returns at no cost
Registration and use of the platform are free of charge for the establishment. We also provide the materials needed to pack the items.
Frequently asked questions
What you should know
Can I ask for help if the hotel has not found the item yet?
Yes. Fill in the form and we will contact the establishment to check whether it has been located.
Who pays for the return?
The guest normally chooses and pays for the transport. The price depends on the route, weight, dimensions, urgency and contents.
Does Lost And Found Hotels keep the items?
No. The item remains in the custody of the establishment until collection is organised.
Can it be shipped to any country?
International coverage is wide, but not absolute. We need to check the route, the type of item and the applicable restrictions.
How long does the process take?
It depends first on the time the establishment needs to locate and confirm the item and then on the transport service chosen. Weekends and public holidays may extend the timeframes.
We start with the right information
Tell us what you forgot and where
Fill in the form with as much detail as possible. We will contact the establishment and let you know the result.
I want to recover my itemLost items at hotels and other establishments
Recover what you left behind during your trip
Tell us what you forgot and where. We will contact the hotel, campsite, rental company, restaurant or other establishment to check whether it has been found and organise its return.
We can coordinate returns from many countries to a wide variety of destinations. Availability depends on the route and the characteristics of the item.
For guests
How to recover an item left behind at a hotel
Fill in the form even if the hotel has not yet confirmed the find. The establishment searches for the item and keeps it in custody; Lost And Found Hotels contacts them and coordinates the return once they confirm it has been found.
Tell us what you forgot
Tell us the accommodation, the dates of your stay, the room if you know it, and an accurate description of the item.
We check with the establishment
We contact the hotel. Its staff checks whether the item has been located and confirms the result.
You choose the return
If the item turns up, you receive a link to verify the address and compare the available transport alternatives.
We coordinate collection
Once you have chosen and paid for the service, we coordinate collection by the carrier and provide you with shipment tracking.
Domestic and international returns
From the establishment to your chosen destination
We work with different carriers to organise returns from hotels and other establishments. The specific alternatives are calculated according to origin, destination, weight, dimensions, urgency and the characteristics of the contents.
Weekends and public holidays
Couriers usually do not collect or deliver on Saturdays, Sundays or public holidays. If the item is not urgent, it is usually safer to send it to your usual home address than to have the parcel chase you along your route.
Essential documents
Passports and documents needed to continue your journey require a different assessment. It is best to choose the most suitable option in terms of timing, coverage and reliability; the most expensive alternative is not always the best.
Before transport
Some items need a special check
Perfumes, aerosols, batteries, medicines, electronic devices, food, money, jewellery or certain documents may be subject to restrictions or may not be accepted on all routes and services.
- Custody and confirmation of the find are the responsibility of the establishment.
- Lost And Found Hotels coordinates the process once the establishment identifies the item.
- The options shown depend on the contents, the origin and the destination.
- The guest chooses and pays for the selected transport alternative.
For establishments
Manage returns at no cost
Registration and use of the platform are free of charge for the establishment. We also provide the materials needed to pack the items.
Frequently asked questions
What you should know
Can I ask for help if the hotel has not found the item yet?
Yes. Fill in the form and we will contact the establishment to check whether it has been located.
Who pays for the return?
The guest normally chooses and pays for the transport. The price depends on the route, weight, dimensions, urgency and contents.
Does Lost And Found Hotels keep the items?
No. The item remains in the custody of the establishment until collection is organised.
Can it be shipped to any country?
International coverage is wide, but not absolute. We need to check the route, the type of item and the applicable restrictions.
How long does the process take?
It depends first on the time the establishment needs to locate and confirm the item and then on the transport service chosen. Weekends and public holidays may extend the timeframes.
We start with the right information
Tell us what you forgot and where
Fill in the form with as much detail as possible. We will contact the establishment and let you know the result.
I want to recover my item